Repatriation Services, Christchurch
Compassionate support to bring or send your loved one home with dignity.
When a loved one passes away away from home, it can feel overwhelming. We guide you through every step of the repatriation process, working with consulates, airlines and local partners. Our role is to handle the details with care and respect, so you can focus on your family.
International Repatriation
Bringing your loved one home from overseas.
In the case of a full body repatriation, several documents must be obtained before transportation can take place. These typically include an official death certificate, confirmation that the deceased did not have a notifiable infectious disease, a certificate of embalming, and the necessary export and import clearances required by New Zealand and/or the destination country.
For international transportation, the casket must be hermetically sealed. Requirements can vary from country to country, and we will advise families on the current regulations and documentation needed for each situation.
Because of the processes involved and the approvals required, repatriation to or from New Zealand can take up to 10 working days to arrange. It can also be a time-consuming and sometimes costly process.
For those who have died overseas and wish to be returned to New Zealand, many of the costs associated with repatriation are often covered by travel insurance. Before any arrangements proceed, it is important to check with the travel insurance provider to confirm what assistance and coverage may be available.
Domestic Transportation
Dignified transfer within New Zealand.
Transportation of the Casket Interisland repatriations are normally done by air transport with a prerequisite that the body be embalmed in most cases the casket will be consigned from funeral director to funeral director. Families can also transport the casket themselves via road and ferry.
Transportation of Ashes
Respectful transfer of ashes locally and abroad.
Ashes can be carried by a family member or friend. When travelling by air, they may be taken as a carry-on item, provided the traveller has the Certificate of Cremation.
New Zealand Post does not accept ashes from the general public for courier. If ashes need to be sent, this must be arranged through a funeral director, as specific documentation is required.
The recommended method for couriering ashes is funeral director to funeral director. This ensures all necessary documentation is in place and that a responsible person is available to receive and sign for the ashes upon delivery.